United Airlines can't say if video has hit sales

United has been pummeled on social media - #BoycottUnited is a popular hashtag - and late-night television.

Yesterday, its shares have fallen 4.4 per cent since Flight 3411, wiping out almost $US1 billion in market value, although some other airline stocks also declined in the same period.

United's first-quarter financial results shows higher profits than those expected by analysts, which Munoz said gave the company "a lot of confidence about the foundation we're building".

Dr. David Dao, the 69-year-old Vietnamese-American doctor who was seen in video being dragged off a United flight a week ago, will likely sue the airline, his attorney said on Thursday. Three officers have been placed on administrative leave while the incident is investigated. Please check your email for a welcome confirmation.

Oscar Munoz, United's CEO has repeatedly apologized for the incident and assured customers that law enforcement removing passengers from United planes for reasons other than safety or security would "never happen again".

Munoz and his top lieutenants indicated that it was too early to tell if bookings had been affected by the incident.

While the CEO of the airline called Dao "disruptive and belligerent", the company's shares fell by 6.3% - which was a whopping $1.4-billion in real money. He noted that the board of United Continental Holdings Inc. has supported him.

More news: Cavaliers stunning rally puts Pacers on brink

He described the incident as a "system failure across various areas". "There was never a consideration for firing an employee".

United Airlines is experiencing a public relations fiasco after a passenger was injured while being dragged from his seat recently at Chicago's O'Hare Airport.

Blumenthal, a Democrat from CT and frequent critic of the airline industry, called the removal of United flight 3411 passenger David Dao by Chicago airport police "brutal and shocking".

United is engaged in a sweeping review of its policies with the aim of creating what Munoz calls a more "common-sense approach to doing things".

Even in normal times, airlines closely - even daily - scrutinize numbers such as advance sales and occupancy levels on planes.

According to the couple, who said they were en route to get married, a federal marshal had escorted them from the plane before take-off from Houston, Texas, but United denied this on Sunday, saying in a statement that neither a marshal nor other authorities was involved.

A university student in sociology grappling with the complexities of race and class in post-apartheid society would learn much more from a morning in third class (yes, that's what it's openly called) than in a stifling seminar room on campus.

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