United Airlines to testify at hearing after violent video surfaces

CEO Oscar Munoz and other executives apologised again before discussing the airline's latest financial results with analysts and reporters.

The Chicago-based United Airlines is reviewing policies with regard to handling oversold flights to prevent similar incidents, and talking to some passengers and employees on how the airline can take a more "common-sense approach", Munoz said. The flight had been overbooked, as the airline was trying to make room for four crew members from a sister airline.

"We are looking at a broad array of issues", Munoz said.

Oscar Munoz, United's CEO has repeatedly apologized for the incident and assured customers that law enforcement removing passengers from United planes for reasons other than safety or security would "never happen again".

Munoz's early statements on the incident were widely criticized.

While the CEO of the airline called Dao "disruptive and belligerent", the company's shares fell by 6.3% - which was a whopping $1.4-billion in real money.

According to the Associated Press, he said on Tuesday: "I'm sure there was lots of conjecture about me personally". He noted that the board of United Continental Holdings Inc has supported him.

More news: Next step for Predators: Getting beyond second round

"It was a system failure across various areas, there was never a consideration for firing an employee".

To Metrorail I would simply say, borrowing from United Airlines passengers: What are you doing to the poor?

An engaged couple were removed from a United Airlines flight to Costa Rica on Saturday, as the airline remained under scrutiny following outrage caused by a video last week of a passenger being forcibly removed from a flight.

The company has faced a heated backlash from customers, policymakers and the media after video footage surfaced of one passenger, Mr David Dao, being dragged from a United Airlines flight that officials falsely believes was overbooked.

And some USA politicians have called for a total ban on overselling flights.

Even in normal times, airlines closely - even daily - scrutinize numbers such as advance sales and occupancy levels on planes.

After moving within the economy cabin a few rows up, flight crew denied their request to pay a supplement for the seats, which United sells as "economy plus", and told them to move back to their original seats, Hohl said. "That's normally a very low booking period", United president Scott Kirby said on the call.

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